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The standardized process in the app has greatly improved the customer experience, ensuring that every customer is treated like a king and receives a machine in perfect condition. This process includes assembly guidance, an inspection checklist, a handover checklist, and digital machine acceptance.


Solution

The benefits of the app are numerous. Pictures and written comments are sent directly to the quality teams in the factories, which ensures that future machines will have even higher quality. Digitalization also enables further automation, such as warranty administration and invoice creation.


Outcome point

The app resulted in a 103% increase in the efficiency of operations and communication with their customers. 


Increased efficiency

The PDT app was our first big step into the digital world using apps and Cloud solutions. By implementing this app, we could, with one tool, solve multiple issues that we had with our delivery process of new machines to our customers. The PDT app helps us improve the machine quality, shorten our lead time, and increase our cash flow.

***** *****

Director QEHS Engineering and Business Intelligence

Anonymous

Learn how ZenDev worked with Enterprise/Corporation clients and how they can support your Supply Chain & Logistics product and team.

ZenDev Success Story in Supply Chain & Logistics for Enterprise/Corporation - A case study | 2024

Paperwork was handled manually, causing a massive workload and requiring the involvement of numerous stakeholders. The long and manual process could in some cases result in missing information about the issues on a machine when it was delivered, the timing of its assembly and readiness for customer delivery.


Digitizing commissioning process

The client stakeholders worked closely with the team at ZenDev

Mobile app that digitalized and automated processes in Logistics

ZenDev

Leading the digitalization project with Kalmar was a rewarding experience for our team at ZenDev. We aimed to enhance Kalmar's customer experience and streamline their business processes, and the results were outstanding. The Kalmar PDT, revolutionized their operations, delivering a remarkable 103% increase in efficiency and seamless communication with customers. With a user-friendly design supporting 17 languages, we eliminated all barriers, ensuring that every user can enjoy the app's full potential. The standardized processes, including assembly guidance, inspection checklists, and digital machine acceptance, have transformed the way Kalmar operates. It's been a pleasure partnering with Kalmar on this journey towards excellence.