Independent Merchant Services CRM: Elevating Product's Security
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About
The client is a leading independent Merchant Services CRM, a part of the global payment enablement platform. It strengthens businesses in the USA, UK, and Europe, covering 140M+ monthly transactions for more than 400K active merchants. Working in a strict FIS field, the company is bound to provide customers with highly secure and robust solution and needed help with it. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
New York, United States
Team augmentation
1 - 5 people
Ongoing for 5 years
€1M+
Agile
FOCUS AREA
Challenge, approach, and impact
Strict Industry Requirements
Managing day-to-day financial transactions for thousands of active merchants, the client operates under the strict requirements of the FIS industry. Ensuring system reliability, operational resilience, and user confidentiality isn't merely a preference but an absolute necessity.
Limited Team Capacity
With a small team in charge of the whole infrastructure, the client had absolutely no chance to treat all the issues and unpredictable situations out there with enough attention. Finding a way to optimize the workflow while staying on budget became crucial.
Security Compliance
The client wanted to gain a few industry-mandatory security compliances to give users even stronger quality guarantees. Getting them required the team and the product to make some changes. Here's where the client also needed help.
Testimonials
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
Team Structure
Client Team
Daily point of contact
![C********](/images/new-talent/avatars/black.png)
Director of Technical Operations
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The client stakeholders worked closely with the team at UppLabs
![Client logo](https://pangea--prod.s3.eu-north-1.amazonaws.com/images/agencies/upplabs/logos/logo.webp)
Agency Team
Production
![](/images/new-talent/avatars/blue.png)
4 x DevOps Engineer