About

The client is a leading independent Merchant Services CRM, a part of the global payment enablement platform. It strengthens businesses in the USA, UK, and Europe, covering 140M+ monthly transactions for more than 400K active merchants. Working in a strict FIS field, the company is bound to provide customers with highly secure and robust solution and needed help with it. Read more

CASE STUDY DETAILS

Under MNDA

Enterprise/Corporation

New York, United States

Team augmentation

1 - 5 people

Ongoing for 5 years

€1M+

Agile

FOCUS AREA

Challenge, approach, and impact

  • Strict Industry Requirements

    Managing day-to-day financial transactions for thousands of active merchants, the client operates under the strict requirements of the FIS industry. Ensuring system reliability, operational resilience, and user confidentiality isn't merely a preference but an absolute necessity.

  • Limited Team Capacity

    With a small team in charge of the whole infrastructure, the client had absolutely no chance to treat all the issues and unpredictable situations out there with enough attention. Finding a way to optimize the workflow while staying on budget became crucial.

  • Security Compliance

    The client wanted to gain a few industry-mandatory security compliances to give users even stronger quality guarantees. Getting them required the team and the product to make some changes. Here's where the client also needed help.

Testimonials

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Two blue lines

“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more

Anonymous

Director of Technical Operations at Enterprise/Corporation

VERIFIED

Team Structure

Client Team

Daily point of contact

C********

Director of Technical Operations

C******** P

The client stakeholders worked closely with the team at UppLabs

Client logo

Agency Team

Production

4 x DevOps Engineer

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