Independent Merchant Services CRM: Elevating Product's Security
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About
The client is a leading independent Merchant Services CRM, a part of the global payment enablement platform. It strengthens businesses in the USA, UK, and Europe, covering 140M+ monthly transactions for more than 400K active merchants. Working in a strict FIS field, the company is bound to provide customers with highly secure and robust solution and needed help with it. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
New York, United States
Team augmentation
1 - 5 people
Ongoing for 5 years
€1M+
Agile
FOCUS AREA
Challenge, approach, and impact
Strict Industry Requirements
Managing day-to-day financial transactions for thousands of active merchants, the client operates under the strict requirements of the FIS industry. Ensuring system reliability, operational resilience, and user confidentiality isn't merely a preference but an absolute necessity.
Limited Team Capacity
With a small team in charge of the whole infrastructure, the client had absolutely no chance to treat all the issues and unpredictable situations out there with enough attention. Finding a way to optimize the workflow while staying on budget became crucial.
Security Compliance
The client wanted to gain a few industry-mandatory security compliances to give users even stronger quality guarantees. Getting them required the team and the product to make some changes. Here's where the client also needed help.
Testimonials
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“ Read more
Anonymous
Director of Technical Operations at Enterprise/Corporation
VERIFIED
Team Structure
Client Team
Daily point of contact
Director of Technical Operations
C******** P
The client stakeholders worked closely with the team at UppLabs
Agency Team
Production
4 x DevOps Engineer