AI Chatbot for Business: enhances 24/7 employees and customers support, offers personalized recommendations, schedules meetings, and swiftly analyzes vast document volumes for sensitive terms.
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AI Chatbot for Business: 24/7 client support: chatbot answers all employees and customers questions at any time. Personalized Recommendations: based on previous customer actions. Meeting Scheduling and Planning: by checking the employee's availability in the calendar, an AI chatbot can independently schedule appointments. Chatbot analyzes internal documents and contract proposals, identifying the most sensitive terms. Read more
CASE STUDY DETAILS
Under MNDA
SME
Poznań, Poland
Project work
1 - 5 people
Less than 3 Months
<20K
Agile
FOCUS AREA
Challenge, approach, and impact
Essential reliable continuous customer support via messenger and email
Due to the large number of inquiries (by email and instant messenger), there was a need to take care of the most demanding customers. With the support of a chatbot, it is possible to provide efficient and clear information, based on the most up-to-date information.
Email inquiries, via instant messenger, appointment scheduling and information on current company activities
The scope of work involved inquiries from end customers via: e-mail, instant messaging, appointment making (Google calendar booking) and providing information about the current activities of the company (status of tasks, assigned to the end customers' data).
Easy operation of the chatbot, in particular the content on the basis of which it responds
An important part of the work was to prepare the interface for the company's employees in such a way that adding new information, updates and completely new content was convenient and did not take much time.
Testimonials
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
“"I like the solution very much, it is impressive; it meets the needs we discussed: I liked that he responds professionally and finishes each sentence with "how else can I help" etc".“ Read more
Anonymous
CEO at SME
VERIFIED
Team Structure
Client Team
Daily point of contact
CEO
***** *****
The client stakeholders worked closely with the team at Unity Group
Agency Team
Production
1 x Data Scientist
Production
1 x Junior Data Scientist
Production
1 x Senior Front-end Developer
Production
1 x DevOps Engineer
Governance
1 x Tech Lead
Governance
1 x Project Manager
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