Bringing all your ecommerce orders and returns into one app
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About
Tapptitude built a mobile app for merchants and customers aiming to centralize the ordering and returning process. People can easily chat with the shop they've bought from and solve any issues while shops have more ownership over their customer's experience. Read more
CASE STUDY DETAILS
Bon
Seed to Series A Startup
Amsterdam, Netherlands
Project work
1 - 5 people
3 - 6 Months
€50 - 250K
Agile
FOCUS AREA
Challenge, approach, and impact
Challenge 1
Complex Returns Process: Managing returns and exchanges was time-consuming and often led to disputes, affecting customer satisfaction
Challenge 2
Difficult and fragmented customer interactions: There is a lack of effective communication channels between merchants and customers, resulting in customer frustration.
Testimonials
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more
Anonymous
Founder at Bon
VERIFIED
Team Structure
Client Team
Project stakeholder
Founder
***** *****
The client stakeholders at Bon were working closely with the team at Tapptitude
Agency Team
Governance
1 x Product Manager
Governance
1 x Product Strategist
Production
1 x React Native developer
Production
1 x Fullstack Developer
Production
1 x Quality Assurance Engineer
Production
1 x Product Designer
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