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In the initial stages of the project, our team worked closely with the client to define a clear MVP that would serve as the foundation for the app's development. The MVP was carefully crafted to address the most critical challenges identified during the assessment phase while ensuring a lean and efficient development process. The MVP approach allowed us to prioritize key functionalities and deliver value to the client and end-users in the shortest possible time frame.


Defining the MVP

With the MVP defined, our development team embarked on a focused and iterative process to create a solution that would meet the immediate needs of both merchants and customers. The MVP included the essential features required to centralize the ordering and returning processes, enhance communication, and provide user with valuable insights. By concentrating on the MVP, we ensured that the core functionality was robust and user-friendly.


Developing the MVP apps

The solution we came up with was two different apps (consumer and businesses), for which we utilised React Native to bring to market faster both the Android and the iOS versions. 


Cross-platform development framework

The app has achieved a conversion rate of 58%+ on the iOS app store. 


Excellent conversion rate in the app store

Both the iOS and the Android app have achieved over 10+ downloads (each platform). 


App downloads

Important partnerships with several ecommerce stores from the Benelux area were agreed. 


eCommerce partnerships

The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.

***** *****

Founder

Anonymous

Learn how Tapptitude worked with Bon and how they can support your E-Commerce product and team.

Tapptitude Success Story in E-Commerce for Bon - A case study | 2024

Complex Returns Process: Managing returns and exchanges was time-consuming and often led to disputes, affecting customer satisfaction


Challenge 1

Difficult and fragmented customer interactions: There is a lack of effective communication channels between merchants and customers, resulting in customer frustration.


Challenge 2

The client stakeholders at Bon were working closely with the team at Tapptitude

Bringing all your ecommerce orders and returns into one app

Tapptitude

As the Product Manager overseeing this project, I'm thrilled to share the journey we've embarked upon with Bon. It's been nothing short of exciting.

Our mobile app project has delivered exceptional results, particularly in terms of conversion rates on app downloads. From day one, users have enthusiastically embraced the app, making it one of the best-performing in terms of conversions I've ever seen. This remarkable achievement reflects the app's user-centric design and its ability to fulfill our customers' needs effectively.

Equally exciting has been the commercial team's success in forging partnerships with renowned ecommerce partners in the Benelux area. These strategic collaborations significantly accelerated user adoption, leveraging the established user bases of our partners to introduce our app seamlessly. 