LLM powered application for processing tax deduction complaints
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About
Strongbytes played a crucial role in PinkRoccade's project to automate tax deduction complaint processing. They advised, designed, developed, and tested a new module that drastically reduced complaint handling time from hours to 15 minutes, using technologies like Node.js and Azure OpenAI. Their innovative solution significantly improved civil servant efficiency. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
's-Hertogenbosch, Netherlands
Project work
1 - 5 people
3 - 6 Months
€50 - 250K
Scrum
FOCUS AREA
Challenge, approach, and impact
Overwhelming Volume of Complaints
Civil servants faced an annual deluge of tax deduction complaints, leading to a significant operational bottleneck. The high volume of complaints required meticulous registration and adherence to workflows, monopolizing their time and hindering other tasks.
Time-Intensive Complaint Processing
The existing process for handling tax deduction complaints was excessively time-consuming, requiring 5-6 hours per complaint. This inefficiency severely impacted the productivity of civil servants and the overall functioning of local government offices.
Need for Advanced Technological Integration
The client needed a sophisticated, technology-driven solution to automate and streamline complaint processing. This required the development of a new module using modern technologies like Node.js, Prisma, and Azure OpenAI, challenging Strongbytes to create a system capable of autonomously analyzing and categorizing complex data.
Testimonials
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
“We are immensely grateful for the outstanding contribution of Strongbytes in revolutionizing our tax deduction complaint processing. Their innovative solution drastically reduced complaint handling time, significantly boosting our civil servants' efficiency. Strongbytes' expertise in developing an automated module has not only optimized our workflow but also elevated our public service standards. Their understanding of our challenges and their ability to deliver effective solutions has been remarkable. We are proud of this partnership and look forward to future collaborations that drive excellence in public sector service delivery.“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
Team Structure
Client Team
Project stakeholder
Product Owner
***** *****
The client stakeholders worked closely with the team at Strongbytes
Vendor Team
Production
1 x Senior Software Engineer
Production
1 x QA Engineer
Governance
1 x Account Manager
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