About
Bringing Care Closer: Enhancing Healing with Online Booking and Compassionate Video Consultations in Healthcare for the past four years.
Challenge, approach, and impact
Problem Statement
Recognizing the evolving needs of patients, particularly the younger generation averse to traditional phone-based bookings, and the imperative to extend healthcare services to individuals residing in distant cities or abroad, we aimed to address these challenges head-on.
Objectives
Our primary objectives were: 1. Enable the patient to schedule a service online, with their preferable doctor, instead of picking up the phone and waiting in the lines; 2. Enhance the patient experience through improved transparency, providing the service price, and letting the patient own the booking process; 3. The patient is on autopilot, while our product takes care of informing the patient throughout the whole patient journey;
Features and Functionalities
We have provided the following features: 1. An intuitive and mobile friendly online booking portal; 2. HIPAA-compliant video call functionality for secure and convenient consultations; 3. An admin portal facilitating seamless management of staff, facilities, pricing, and appointment schedules; 4. A specialized module for coordinating referral networks within the healthcare ecosystem; 5. Accepting payments via debit or credit card;
How we built
Testimonials
Zan Mitrev
Zan Mitrev Clinic
“We thank Emit Knowledge for the good job in helping us develop a solution for online medical appointments. Marjan and development team were very professional and hardworking during all stages of project development. We are satisfied with the solution given to us and with the communication flow through the project. Finally the doctors are able to advise patients over the Internet by simply using a personal computer or mobile device. We look forward to working with Emit Knowledge in future projects.“
Team structure
Client team
Zan M
CEO
Project stakeholder
Viktorija Dojchinovska
COO
Daily point of contact
Aleksandar Trifunovski
External provider
Daily point of contact
Dimche Kuzmanov
Lead Software Engineer
Daily point of contact
The client stakeholders at Zan Mitrev Clinic were working closely with the team at EMIT KNOWLEDGE
Agency team
1 x Product Owner
Governance
1 x Product Owner
Production
1 x Engineering Manager
Production
2 x Backend Developer
Production
