Customer Success app loved by Clay, WorkOS, Pocus, Mutiny
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About
Channeled is all about making customer interactions easier and more valuable. It transforms routine customer conversations into an organized, actionable strategy. The main idea is to make managing your workspace on platforms like Slack simpler. Read more
CASE STUDY DETAILS
Channeled
Seed to Series A Startup
San Francisco, United States
Team augmentation
1 - 5 people
Ongoing
Between €500k-€1m
Agile
FOCUS AREA
Challenge, approach, and impact
Code quality
Channeled had some big problems to deal with. Their code was a mess, making it difficult to maintain and scale.
Unscalable Architecture
The system architecture was not meant for scale, limiting Channeled's growth potential.
High AWS Bills
Channeled's AWS bills were way too high at $16k/month, putting a strain on their finances.
Slack API Limitations
The Slack API was holding them back, preventing them from fully leveraging their platform.
Underutilized AI
Channeled wasn't making the most of their AI, hindering their ability to deliver value to their users.
Transition to Web App
Channeled wanted to change their app from being all about Slack to being a web app that users would love and with which they could build and scale faster.
Testimonials
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
“Couldn't be happier with the level of partnership and craft that this team delivers. We love working with them and highly recommend them for any fast-growing startup or project.“ Read more
Bec Hu
Channeled
VERIFIED
Team Structure
Client Team
Project stakeholder
Co-founder
Bec Hu
Daily point of contact
Backend engineer/AWS
Alexey Filatov
Daily point of contact
Graphic designer
Sania Salex
Agency Team
Production
1 x Backend developer
Production
1 x Solution Architect
Production
3 x Front-end developer
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