Tech-Driven Banking Transformation

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Publish date:

June 14, 2023

Updated on:

March 7, 2024

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Tech-Driven Banking Transformation


The landscape of the banking industry has experienced a seismic shift with the influx of technology. Banking has transcended the constraints of brick and mortar, evolving into a sphere that amalgamates technology with financial services. A report by the National Retail Federation, cashless payments are already on the rise in the U.S., with 67% of consumers saying they prefer to pay with a card or mobile payment option.

From blockchain and AI to digital wallets, banking tech is radically transforming the traditional structures. In this article, we dive into the advancements and benefits of these technologies, and observe how tech leaders and startups are leveraging them to disrupt the banking industry, drive innovation, and open new vistas for financial services.

Digitalization and Customer Experience

The digitization of banking has significantly ameliorated the customer experience. Gone are the days of long queues; banking services are now available at the tips of your fingers.

Chime, a fintech startup, has embodied the essence of digital banking. It offers a no-fee bank account and an automatic savings account, with features such as early direct deposit. The convenience and simplicity provided by such digital banks have attracted a massive consumer base. Incumbents are not far behind; Goldman Sachs’s Marcus is an example of traditional banks adopting a digital-first approach to banking, offering high-yield savings accounts and personal loans without the bureaucracy and fees associated with traditional banking.

Artificial Intelligence and Personalization

Artificial Intelligence (AI) has opened new doors in the realm of banking. Its application extends from customer support to risk assessment and fraud detection. According to a report by Forbes, by 2021, 95% of all customer interactions will be powered by Al, making it a crucial tool for retailers to stay competitive.

Capital One, for instance, has developed Eno, a natural language chatbot that can assist customers in tracking their spending, provide account information, and even understand emojis. AI-driven personalization is also gaining traction. For example, startup Personetics uses AI to provide personalized financial advice to customers of large banks, helping them optimize savings, reduce debt, and make smarter financial decisions.

Blockchain and Enhanced Security

Blockchain, primarily associated with cryptocurrencies, has immense potential in the banking sector. Its decentralized nature ensures secure and transparent transactions, which are paramount in banking.

Ripple is a fintech company that leverages blockchain to enable international money transfers. Its solution, RippleNet, allows banks and financial institutions to process cross-border payments in real-time with end-to-end tracking and certainty. Major banks like Santander are already using Ripple’s technology to enhance the security and efficiency of international transactions.

Open Banking: A New Era of Collaboration

Open banking is a revolutionary concept that allows third-party developers to create applications and services using a bank’s APIs. This fosters an ecosystem of collaboration and innovation.

Plaid is a notable player in this space. It connects applications to users’ bank accounts and provides developers with the tools needed to create a range of financial services. This is how budgeting apps like Mint and investment platforms like Robinhood can easily access users’ bank account information (with permission) and automate processes like budget tracking or investment funding.

Financial Inclusion Through Tech

Banking technology is not just about convenience; it’s also about making financial servicesaccessible to the unbanked and underbanked population.

Startups like Tala and Branch have focused on financial inclusion by providing microloans to individuals in emerging markets who lack access to traditional banking services. They use non-traditional data, such as mobile phone usage, to assess creditworthiness, allowing them to extend credit to those who might otherwise be ignored by traditional banks.

Wrapping Up

The tech-driven transformation of banking is a multifaceted and ongoing process. As technology continues to evolve at a rapid pace, it’s imperative for banks and financial institutions to embrace and adapt to these changes. The integration of digital services, AI, blockchain, open banking, and a focus on financial inclusion are just the tip of the iceberg. The future of banking is bound to be replete with innovation, providing consumers with more secure, efficient, and inclusive financial services.If you have any enquiries on this, please feel free to submit a brief.


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Polina Tibets

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Forward-thinking and dynamic professional with 10+ years of experience driving growth throughout the SaaS, Startup, Artificial Intelligence and Consulting industries. Strong command of the strategic operations with exposure to organizational effectiveness, governance, administration, go-to-market strategy, PR and social media.

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