About
A custom AI support assistant built on our GenAI platform. It was trained using internal documentation from Confluence and vendor sources, becoming a round-the-clock support agent. It now handles 55% of support cases automatically, cutting IT Support costs by 75%. The solution merges n8n workflows with custom AI services.
Challenge, approach, and impact
Overloaded IT & global scale
With over 1,000 employees and 500+ monthly IT tickets, routine tasks like password resets and access requests overwhelmed the team. A scalable, 24/7 solution was needed—one that could integrate with Slack and existing knowledge bases.
How we built
Testimonials
Anonymous
Miquido
“I’m incredibly proud of the team behind this project. Their flexibility, deep engagement, and ability to adapt to changing needs made it possible to deliver a scalable AI solution that truly transformed support operations. It’s a great example of what happens when expertise meets commitment.“
Team structure
Client team
Bożena K
Technical Project Manager
Daily point of contact
The client stakeholders were working closely with the team at Miquido
Agency team
1 x Frontend developer
Production
2 x AI Developer
Production
1 x AI Solution Architect
Production
1 x Project Manager
Governance