About
Voice recognition system for speeding up insurance claim processing. Our client is an EU-based insurance company who provides insurance services to customers across the nation.
Challenge, approach, and impact
Intro
Leading global brands now embed voice recognition across operations, driven by customers demanding seamless convenience in every interaction. Insurance companies must adopt this to meet soaring expectations and stay competitive. Voice tech reduces operational strain through enhanced security: biometric authentication prevents fraud while accelerating claims processing, policy management, and customer service. This delivers faster resolutions and superior experiences.
Challenge
Ineffective claims documentation drives up costs as field agents/adjusters spend 50% of their day typing reports leaving little time for sales or hitting quotas. Insurance firms struggle to grow market share amid this administrative burden. Voice tech transforms underwriting, servicing, & claims by letting agents dictate hands-free. Customers also benefit: speech recognition simplifies applications/browsing, boosting conversion rates (typically 10-15%) by cutting paperwork.
Challenge
Manual data entry compromises record accuracy and overwhelms field agents leading to long hours, low morale, high turnover, and unbalanced workloads that hinder sales growth. In today's digital era demanding seamless, personalized on-demand experiences, insurers must modernize customer interactions. Our client sought a voice solution to accelerate claims processing, add functionality, enhance customer experience, and strengthen security for sensitive business/customer data.
How we built
Testimonials
Anonymous
Innowise Sp. z o.o
“As the lead ML Engineer at Innowise on this voice recognition project, I’m thrilled with the outcome. We built a highly adaptive system that achieves 99% transcription accuracy and enables 80% of claims to process without agent intervention, transforming insurance workflows. Personalizing voice profiles for accents and styles was key to its inclusivity and natural use. Seeing agents dictate claims 3x faster while reducing errors has been incredibly rewarding.“
Team structure
Client team
Paul D
Product Manager
Daily point of contact
The client stakeholders were working closely with the team at Innowise Sp. z o.o
Agency team
2 x Backend Engineer
Production
1 x ML engineer
Production
2 x Frontend Engineer
Production
