- Supervise and lead a team of research and discovery analysts, providing mentorship and guidance to help them excel in their roles. - Foster a collaborative and high-performance work environment, promoting a culture of continuous learning and improvement. - Plan, coordinate, and oversee research initiatives, ensuring that projects align with the organization's strategic objectives. - Set clear project goals, timelines, and deliverables, and monitor progress to meet established deadlines.

My primary role as Customer Services Agent was to interact with customers to address their concerns, answer their questions and assist them with their needs.

As a Customer Services Team Lead my responsibilities was : – assist with the responsibility for the customer services development, performance and maintenance within the organisation – meet the targets and those of the team as a whole – efficient running of the team – contribute to training and development of the team – achieve maximum profitability and growth in accordance with organisation plans.

As a Customer Services Coordinator my responsibilities was : – coordinate with the customer services development, performance and maintenance within the organisation – meet the targets and those of the team as a whole – efficient coordination of the team – contribute to training and development of the team and their needs in general. – achieve maximum profitability and growth in accordance with organisation plans