Best Practices for Entrepreneurs in the Dynamic Retail Landscape


TABLE OF CONTENTS

Bridging the Gap Between Online and Offline Experiences


Harnessing the Power of Data


Pioneering Personalization


Streamlining Supply Chain


Prioritizing Sustainability


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Retail technology, or 'retail tech', has emerged as a game-changer in the retail industry. According to a report by Grand View Research, the global quantum computing market is expected to reach $6.34 billion by 2025, growing at a CAGR of 34.6% during the forecast period. 

We see an amalgamation of AI, machine learning, blockchain, and more pushing boundaries and redefining traditional shopping experiences. But who are the players that truly leverage these tech tools to their advantage? 

Let's delve into the strategies, approaches, and methodologies adopted by top retail companies to master the retailtech game.

Bridging the Gap Between Online and Offline Experiences

Physical stores are still a staple in retail, but they are no longer isolated from the online world. Instead, they're becoming an extension of online shopping. Retail giants like Amazon and Walmart are acing this approach.

Amazon's Go stores use a combination of computer vision, deep learning, and sensor fusion to create a 'Just Walk Out' shopping experience. Customers simply pick what they want and leave the store, with the total automatically deducted from their Amazon account. Meanwhile, Walmart's mobile Scan & Go feature allows customers to scan their items as they shop and pay through the app, reducing waiting times at checkout.

Harnessing the Power of Data

Big data and analytics play an integral role in retailtech. Companies that can leverage data effectively have a competitive advantage in understanding their customers' behavior and predicting trends.

Starbucks is a shining example of mastering data analytics. They use predictive analytics to understand customers' preferences and tailor offerings accordingly. Their AI-driven system, Deep Brew, predicts what customers might order based on factors like location, weather, time of day, and more. On the other hand, Nike uses data analytics to optimize their inventory, ensuring they stock what customers want, which leads to fewer markdowns and waste.

Pioneering Personalization

Retailtech is redefining personalization. It's not just about addressing customers by their first name anymore. Today, personalization involves offering customized product recommendations and experiences based on individual tastes and preferences.

Sephora has made strides in this field. Their AI-based apps use Augmented Reality (AR) to let customers virtually try on makeup. According to a report by MarketsandMarkets, the global virtual reality market is expected to reach $45.09 billion by 2027, growing at a CAR of 19.3% from 2020 to 2027. A range of factors, including the increasing adoption of VR technology in the retail sector, is driving this rapid growth. It's not only an engaging experience but also aids customers in making informed buying decisions. 

In a similar vein, Stitch Fix employs data scientists and machine learning algorithms to deliver personalized outfit recommendations to its users, offering a tailored online shopping experience that rivals in-person shopping.

Streamlining Supply Chain

Efficient supply chain management is crucial in retail. With retailtech, businesses can gain real-time visibility into their supply chain, enabling more efficient operations.

Alibaba is leading the way in this regard with its Cainiao Network. This logistics arm uses big data, AI, and cloud computing to streamline the supply chain, ensuring quicker and more efficient deliveries. On the other side of the globe, Target has integrated RFID technology throughout its supply chain to improve inventory visibility, making restocking more accurate and efficient.

Prioritizing Sustainability

Sustainability is increasingly becoming a key consideration for retail businesses. Retailtech can facilitate sustainable practices in a number of ways.

Patagonia, a pioneer in corporate responsibility, uses tech to enhance its sustainability efforts. Their 'Worn Wear' program encourages customers to trade-in used Patagonia gear for store credit. The used items are cleaned, repaired, and resold, promoting a circular economy.

The retail landscape is rapidly changing with the advent of retailtech. The companies highlighted here are setting the pace, using retail technology to enhance customer experiences, streamline operations, and promote sustainability. As technology continues to evolve, it will be fascinating to watch how the retail industry adapts and innovates to stay ahead of the game. If you have any enquiries on this, please feel free to submit a brief.

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