About
The client is a leading independent Merchant Services CRM, a part of the global payment enablement platform. It strengthens businesses in the USA, UK, and Europe, covering 140M+ monthly transactions for more than 400K active merchants. Working in a strict FIS field, the company is bound to provide customers with highly secure and robust solution and needed help with it.
Challenge, approach, and impact
Strict Industry Requirements
Managing day-to-day financial transactions for thousands of active merchants, the client operates under the strict requirements of the FIS industry. Ensuring system reliability, operational resilience, and user confidentiality isn't merely a preference but an absolute necessity.
Limited Team Capacity
With a small team in charge of the whole infrastructure, the client had absolutely no chance to treat all the issues and unpredictable situations out there with enough attention. Finding a way to optimize the workflow while staying on budget became crucial.
Security Compliance
The client wanted to gain a few industry-mandatory security compliances to give users even stronger quality guarantees. Getting them required the team and the product to make some changes. Here's where the client also needed help.
How we built
Testimonials
L
NMI
“This collaboration has been more than helpful in elevating our security and operational efficiency. It led to achieving critical security compliances and gave us a competitive edge in the FIS industry.“
Team structure
Client team
C
Director of Technical Operations
Daily point of contact
The client stakeholders were working closely with the team at UppLabs
Agency team
4 x DevOps Engineer
Production