About
SoftTeco built a cloud-native virtual AI assistant for an insurance company to automate customer service and claims processing. The assistant supports Arabic and English languages, processes uploaded documents using OCR, and integrates with internal systems such as CRM and ERP.
Challenge, approach, and impact
Modular architecture for customizable AI Assistant
SoftTeco delivered a modular software architecture that supports the creation of specialized AI Assistant, tailored to different stages of the R&D pipeline.
RAG system for accurate scientific responses
The assistant was trained using a RAG-based system and rigorously benchmarked for scientific performance, ensuring trust and usability in high-stakes research environments.
Seamless integration with internal and public scientific data
The solution enables real-time scientific inquiry within established R&D workflows by integrating large language models with proprietary and external data sources.
Benchmarking for scientific reliability
The solution underwent benchmarking to ensure scientific reliability, providing precise and reliable insights drawn from complex biomedical data.
Synchronization with wearable devices for real-time patient data monitoring
The platform syncs with wearable devices to monitor real-time patient data, enabling personalized health recommendations and alerts.
AI Symptom Checker
The healthcare platform features an AI Symptom Checker that allows users to input symptoms and receive preliminary condition assessments, aiding in decision-making regarding urgent or emergency care.
LLM with Medical Guardrails
The healthcare platform utilizes a fine-tuned large language model with Medical Guardrails to interpret user health data securely and provide medically appropriate guidance.
Dual-mode interaction: free-text or pre-scripted
The AI-powered chatbot for EIQdigital supports both free-text queries and pre-scripted conversational flows to assist users in quickly accessing relevant content.
Integrated GPT-based conversational engine
The chatbot for EIQdigital is powered by a GPT-based conversational engine for natural and contextual conversations.
How we built
Testimonials
Anonymous
Abu Dhabi Health Government Entity
“Emily Johnson, a Healthcare Administrator at Abu Dhabi Health Government Entity, provided a testimonial on the successful implementation of a unified digital health platform developed by SoftTeco. The platform streamlined patient-provider interactions, improved data security, and integrated AI capabilities for personalized health recommendations.“
Team structure
Client team
John Smith
Project stakeholder
Project stakeholder
Emily Johnson
Project stakeholder
Project stakeholder
The client stakeholders at Insurance Company were working closely with the team at SoftTeco
Agency team
0 x Production
Production
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Production
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Production