About
SoftTeco designed an AI-powered assistant for Cisco Webex Desk Pro that transforms the device into an intelligent customer service terminal, providing engaging user experience and secure payment processing.
Challenge, approach, and impact
AI-Powered Assistant for Cisco Webex Desk Pro
SoftTeco designed an AI-powered assistant for Cisco Webex Desk Pro that transforms the device into an intelligent customer service terminal. By supporting voice-driven conversations, the assistant provides engaging and intuitive user experience. The solution also offers secure payment processing and QR scanning features, thus enabling automation of various customer transactions. It is recommended for use in hospitality, retail, and travel industries where timely and smooth user interactions matter the most.
Integration with Heygen via Native APIs
SoftTeco integrated the solution with Heygen via native APIs, allowing for AI avatars to be integrated with the Cisco Webex Desk Pro and the backend. Heygen was responsible for the frontend part of the solution, while SoftTeco handled the backend development.
Agentic AI Pipeline Setup with Vector Database Storage for RAG
SoftTeco set up an Agentic AI pipeline for the backend, using Vector database storage for RAG. The pipeline interprets user queries, utilizes ReAct agents, and RAG approach to return responses in the required format, ensuring relevant and accurate answers.
LLM Integration for AI Agent Training
To enhance the AI agent training, SoftTeco integrated LLMs into the solution. LLMs were used for model training to ensure that the AI-powered assistant provides accurate and relevant responses to user queries.
Card Reader Integration with Stripe Terminal WisePOSE and ERP Integration
In addition to voice recognition and customer service capabilities, the solution includes a card reader integration with Stripe Terminal WisePOSE and an ERP integration. This integration enables users to instantly pay for specific services, such as room booking or additional services, enhancing the overall user experience.
Deployment on AWS with Microservices Architecture
The solution is deployed on AWS for improved scalability and availability. It is based on the microservices architecture, ensuring independent and rapid scaling capabilities to meet the demands of the users effectively.
How we built
Testimonials
Peter L., Project Manager @ SoftTeco
SoftTeco
“Great coordinated effort from the entire team on the project. Excellent outcome!“
Team structure
Client team
David
CTO
Daily point of contact
The client stakeholders at US startup were working closely with the team at SoftTeco
Agency team
5 x Development Team
Production