Automatic generation of quotes based on customer needs. Visual tire comparisons using AI-generated images. Personalized recommendations to help customers choose the best option based on their vehicle and budget.

Intelligent Chatbot for the Tire Division

Improved conversational flow for vehicle quotes. Automated scheduling of test drives. Option to contact a human advisor directly within the conversation. More natural communication through advanced language understanding techniques.

Chatbot for the Lynk & Co Division

Both chatbots were deeply integrated with Odoo, enabling: Management of customer data and chatbot activity from a single platform. View interactions in real time. Update and improve conversational templates directly from internal tools.

Integration with Odoo

Re-engagement logic that identifies stalled conversations. Automatically send reminders or personalized messages to re-engage the customer.

Customer Follow-up Automation

Faster, more consistent service thanks to automated and personalized responses.
Reduced time spent by advisors on repetitive tasks such as quoting and comparisons.
Increased volume of requests handled simultaneously without requiring additional staff. 
Higher conversion rates by enabling instant quotes for both tires and vehicles. 
Complete visibility into chatbot interactions and performance through Odoo. 

Benefits

Implementing chatbots that accurately understood customer needs and delivered personalized responses.
Integrating AI-generated content, such as tire comparison images, into conversations.
Improving the natural flow of conversations to achieve a more personal and human connection.
Enabling the ability to receive and process audio messages, a channel frequently used by customers.
Implementing automated follow-up logic to reactivate customers who left conversations incomplete.

Challenges

Intelligent Automation of Customer Experience with AI-powered Chatbots

Rootstack

An AI Specialist at Rootstack, successfully implemented generative Artificial Intelligence in a chatbot tool for Tambor, enhancing customer service in the automotive industry.

Anonymous

At Rootstack, we foster a culture of innovation, collaboration, and continuous learning. We believe in empowering our team to take ownership, think creatively, and always push boundaries. Diversity, transparency, and mutual respect are at the heart of how we work — both internally and with our clients.

We’re passionate about technology, but even more passionate about people. That’s why we cultivate a supportive, dynamic environment where ideas thrive, communication flows, and every challenge is seen as an opportunity to grow — together.

Rootstack

About

Challenge, approach, and impact

Challenges

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Team structure

Client team

Tambor P

Agency team

1 x Production

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