About
A banking institution approached Rootstack to implement a tool for generating incident tickets in each department and storing necessary information.
Challenge, approach, and impact
User Management and Reporting Flexibility
Managing 25 Jira Service Management licensed users and approximately 60 clients, ensuring access for all operational areas of the bank, and providing flexible reporting capabilities by storing information for quick report generation based on dates and state changes.
Integration with Okta and Confluence
Implementing a single sign-on integration with Okta for all bank users and utilizing Confluence for knowledge base purposes, enabling documentation of solutions and uploading them to the knowledge base for future reference.
How we built
Testimonials
Anonymous
Rootstack
“Rootstack worked with this bank institution to implement Jira Service Desk for efficient incident ticket generation across different departments.“
Team structure
Client team
Popular Bank
Project stakeholder
Project stakeholder
Popular Bank
Project stakeholder
Project stakeholder
Popular Bank
Daily point of contact
Daily point of contact
The client stakeholders were working closely with the team at Rootstack
Agency team
0 x Governance
Governance
0 x Production
Production
0 x Production
Production
0 x Production
Production
