We built a dashboard where agents can see their weekly goals, track their stats, earn achievements, and level up their avatars. It helps them stay motivated and clearly see their progress.

Personal space

Our engineers built a manager dashboard to track team progress in real time. Managers can assess key metrics, identify trends, and update performance goals as business priorities evolve.

KPI lab

Our team developed a dynamic ticket list that automatically prioritizes tasks based on company policies. Agents receive points for completing tickets and demonstrating skill growth, reinforcing productive behaviors.

Activity view

Our developers implemented a rewards system where agents exchange earned points for bonuses, merchandise, or internal perks. This turns recognition into tangible value and supports long-term motivation.

Incentive store

We added a performance comparison feature that visualizes how agents are progressing toward their personal goals. It encourages healthy competition and helps managers spot both high and low performers early.

Arena

Our experts introduced detailed analytics with over 50 key performance indicators (KPIs) visualized through heatmaps and scorecards. These tools provide actionable insights for both agents and managers, supporting data-driven coaching and team optimization.

Performance metrics

By turning routine tasks into goal-driven activities, agents stayed 30% more focused and motivated during their shifts.

30% higher engagement and agent performance

Managers gained a clearer picture of team performance through live KPIs, helping them guide and support their teams more effectively.

Real-time dashboards improved coaching and feedback loops

Kaizo’s streamlined workflows and modular architecture allow for fast feature rollouts while also helping reduce operational costs across support operations.

Scalable frontend enabled rapid iteration post-launch

Relevant’s team helped us transform a concept into a scalable, gamified experience. Their front-end performance tuning made a clear difference.

The commitment of the Relevant team to deliver exceptional service, coupled with their passion for innovation and technology, resulted in a fruitful and enjoyable partnership.

Dominik  Blattner

Designed and developed a scalable, high-performance interface

Build a first-of-its-kind UI

Delivered a fully interactive experience with real-time data and visual feedback

Create an engaging, custom front-end for Zendesk

Integrated gamification layers, metrics, and manager views

Enable motivation, performance tracking, and team coaching

Optimized for fast rendering and low response time

Maintain performance under heavy dashboard load

Gamifying customer support with a Zendesk-integrated app

Relevant Software

Working on the Kaizo project as a UI/UX designer was a great experience because the product sits at the intersection of analytics, performance management, and gamification. Our goal was to make complex support metrics feel clear, engaging, and actionable through dashboards and game-like elements. We focused heavily on usability, visual clarity, and motivation-driven design patterns. Seeing how the interface helped teams adopt the platform faster and stay actively engaged was especially rewarding.

UX/UI Designer @ undefined

Our team is a vibrant ensemble of dedicated professionals who bring their unique perspectives and creativity to the table, all in the pursuit of delivering remarkable experiences. Together, we drive innovation, transforming challenges into opportunities and building digital masterpieces focusing on the genuine needs of our clients and end-users.

Relevant Software

About

Challenge, approach, and impact

Build a first-of-its-kind UI

Create an engaging, custom front-end for Zendesk

Enable motivation, performance tracking, and team coaching

Maintain performance under heavy dashboard load

How we built

Testimonials

Team structure

Client team

Dominik Blattner

Agency team

UX/UI Designer

Front-End Developer

QA

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