About
A full-service consulting firm specialising in loss prevention monitoring, business consulting, and recruiting services. In the area of loss prevention monitoring, they offer services in internal theft monitoring, inventory shrinkage, lottery theft, incident evidence, cash management and security, and chargeback disputes.
Challenge, approach, and impact
Complexity of integration
- Integrating various modules (task scheduling, assignment management, client handling, etc.) into a cohesive platform. - Ensuring seamless communication between different components while maintaining data consistency. - Integrating custom automated algorithms for tasks assignment based on certain conditions (user skills, work capacity, client familiarity, time off, etc.).
Scalability
- Designing a platform that can handle a growing number of users, tasks, and clients. - Ensuring performance remains optimal even as the system scales.
Data security
- Safeguarding sensitive information (client data, task details) against unauthorised access. - Implementing robust authentication and authorisation mechanisms.
User adoption
- Addressing user concerns about learning curves and potential disruptions during the transition. - Convincing users to transition from manual processes to an automated system.
How we built
Testimonials
Anonymous
VP Product
“The efficiency gains from platform automation and real-time monitoring have been game-changing for our business.“
Team structure
Client team
***** *****
VP of Product
Project stakeholder
The client stakeholders were working closely with the team at Prime Holding
Agency team
1 x Product Manager
Production
2 x Backend Developer
Production
3 x Frontend Developer
Production
1 x QA
Production