About
We partnered with Get Keyto to revamp their subscription experience through a custom My Account portal, full Recharge API integration, and tailored upsell modules. The result was a 50% increase in retention and a 30% boost in upsell conversions. By enhancing subscription control and streamlining user journeys, we helped Keyto deliver a seamless, on-brand experience that keeps users engaged and committed to their health goals.
Challenge, approach, and impact
Subscription Management Complexity
Get Keyto faced challenges integrating a flexible subscription model into their Shopify store while ensuring seamless user experience. They needed to handle multiple subscription plans with ease and reduce churn caused by billing errors or complicated user flows. The scope included creating a system that allowed users to manage subscriptions without disruptions, syncing data reliably between Recharge API and Shopify.
Scalability and User Experience
As their subscriber base rapidly grew, Get Keyto required a scalable solution that could maintain fast response times and an intuitive “My Account” portal. The challenge was to deliver a stable and user-friendly interface for subscription management, including plan modifications and delivery scheduling, to keep customers engaged and reduce friction.
Integration of Multiple Systems
The project scope encompassed integrating Recharge subscription management with Shopify’s platform through a custom backend. Ensuring smooth API communication, accurate billing synchronization, and real-time updates posed technical challenges. The team had to create error-resistant data flows and support complex subscription lifecycle events.
How we built
Testimonials
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GetKeyto
“The improvements to our subscription experience have been game-changing. The custom My Account portal and upsell modules have truly aligned with our brand vision, making it easier for our customers to stay engaged and committed to their health goals. We’ve seen significant growth in engagement and retention, thanks to the seamless experience created by this incredible team.“
Team structure
Client team
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Project stakeholder
The client stakeholders at Get Keyto were working closely with the team at Power Commerce
Agency team
1 x Project Manager
Governance
1 x UI/UX Designer
Production
1 x Frontend Developer
Production
1 x Backend Developer
Production
