About
We helped Dr. Squatch migrate over 75,000 active subscribers from Cratejoy to Shopify Plus using Recharge, ensuring zero data loss and minimal disruption. By implementing a phased migration, custom subscription tools, and a streamlined dashboard, we reduced support tickets by 30% and improved customer control. The result is a more scalable, user-friendly subscription platform built for growth.
Challenge, approach, and impact
Migration from Recharge to Shopify Plus
Dr. Squatch faced the complex task of migrating their subscription management system from Recharge to Shopify Plus. This involved preserving the integrity of customer data, ensuring a smooth and uninterrupted transition, and maintaining the existing customer experience. The scope included handling subscription plans, billing cycles, and seamless integration with the new e-commerce platform without affecting ongoing orders.
Custom Subscription Dashboard Development
The project required creating a custom-built subscription dashboard tailored to Dr. Squatch’s specific needs. The dashboard needed to provide real-time tracking of subscription status, allow easy modifications, and deliver detailed analytics. This scope extended to improving operational efficiency and customer self-service capabilities, which posed a design and development challenge.
Maintaining Stability and Continuity During Migration
One of the critical challenges was to maintain full operational stability throughout the migration process. The scope involved ensuring zero downtime, avoiding data loss, and securely handling sensitive customer information. Constant monitoring and fallback plans were necessary to prevent any disruption to subscription services during the platform switch.
How we built
Testimonials
Anonymous
Power Commerce
“Working on the Dr. Squatch project was a rewarding challenge for our team. We successfully delivered a robust, scalable platform by combining strong backend development with an intuitive frontend interface. Our UX/UI designer ensured a seamless user experience, while rigorous QA processes maintained high quality throughout. The collaboration and agile approach allowed us to meet tight deadlines and exceed client expectations, making this project a great example of our team’s dedication and expertise.“
Team structure
Client team
N/A
N/A
Project stakeholder
The client stakeholders at Dr. Squatch were working closely with the team at Power Commerce
Agency team
1 x Project Manager
Governance
1 x UI/UX Designer
Production
1 x Frontend Developer
Production
1 x Backend Developer
Production
