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OrchardTek

Josue logo

Josue

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Delivery Manager @ OrchardTek

Senior
Seniority
GMT-06:00, Guatemala City, Guatemala
Location & Timezone
$40 - $55/hr
Average Hourly Rate
Spanish, English, Portuguese, Italian, French
Languages

Top skills

Business & Expert Solutions
WellnessTech
Robotics & AI
EdTech
Telecommunications

About

Dynamic leader with 10+ years in IT support, staffing, and delivery management. Proven in building high-performing teams, optimizing operations, and aligning workforce strategy with business goals. Active AI practitioner, using tools like ChatGPT to enhance recruiting and delivery. Fluent in four languages with global team leadership experience.

Top skills

Verified by Pangea.ai due diligence

Top SkillsCurrent UsageSeniority
Business & Expert Solutions
20%10 years
WellnessTech
20%10 years
Robotics & AI
20%10 years
EdTech
20%10 years
Telecommunications
20%10 years

All skills

Roles and tools, to bring ideas to life and create meaningful experiences

ERP
Website Design
Web Apps
SaaS
Enterprise Software
Banking & Trading Platforms
HR Platforms
E-Commerce
Mobile Apps
API
AI & ML Solutions

Professional experience

Explore a curated selection of projects highlighting Josue's expertise and experience. Each project aims to showcase challenges, solutions, and the final outcome, along with the tools and technologies used.

Under MNDA
Hoppy Mobile App — Delivery Manager
Hoppy is a mobile app designed to help users discover the best food and drink deals around them, making nights out more affordable and enjoyable. It allows users to browse real-time happy hour offers, explore nearby venues, and access exclusive discounts through its premium features. With smart search, personalized filters, and planning tools, Hoppy simplifies how people find and enjoy great local experiences.
Flutter
C#
.NET
Firebase
Twilio
+18

Preferred tools

View the preferred tools and apps used by Josue to assess compatibility and alignment.

Microsoft Office Online
Microsoft Office Online
Google Chat
Google Chat
Google Drive
Google Drive
Google Keep
Google Keep
Google Meet
Google Meet
Google Tasks
Google Tasks
Slack
Slack

Career highlights

Discover Josue’s professional journey, including employment history, certifications, and educational background.

VP of People & Delivery
OrchardTek2024 - Present
Lead talent acquisition, workforce planning, and retention strategies for a nearshore software development company. Drive service delivery excellence ensuring alignment between team performance, client expectations, and business objectives. Design and implement professional development programs, fostering a culture of continuous learning and leadership growth. Build scalable HR processes and accountability frameworks supporting ambitious company growth plans. Oversee cross-functional collaboration across developers, PMs, QA specialists, and delivery managers.
Delivery Director
Rampt.dev2023 - 2024
Oversaw end-to-end service delivery, ensuring all client projects met timelines, quality benchmarks, and business goals. Led and mentored a cross-functional team of service delivery professionals to achieve peak performance. Managed resource allocation and staffing, optimizing team utilization and operational efficiency. Implemented risk management strategies proactively addressing challenges in service execution. Refined client engagement processes, elevating satisfaction scores and strengthening long-term relationships.
Transition Coordinator
HCL Technologies2023 - 2023
Led cross-team coordination between internal stakeholders and third-party vendors for Xerox solution deployments. Managed project timelines, configuration processes, and post-installation support across multiple client environments. Developed client-specific implementation strategies ensuring optimized, efficient, and tailored setups.
Software Technical Support
HCL Technologies2019 - 2020
Diagnosed and resolved complex software issues ensuring optimal performance of Xerox solutions. Conducted pre-deployment testing, network and software configuration support for enterprise clients.
Technical Support Engineer (T2)
GoTo2016 - 2019
Diagnosed network topology issues and resolved enterprise escalations ensuring platform stability and uptime. Collaborated with cross-functional teams to improve product stability and technical support efficiency.
Technical Support Engineer – Google Workspace
TELUS International2015 - 2016
Delivered specialized enterprise support for Google Workspace (G Suite), focusing on Gmail and account management. Provided technical guidance and training to improve customer adoption of Google enterprise solutions.
Production Controller
Conduent2014 - 2015
Managed workflow and quality assurance of health-related documents across U.S., Philippines, and India teams. Monitored data accuracy and operational efficiency ensuring compliance with healthcare regulations.
Transaction Analyst
Conduent2013 - 2014
Processed and verified high-volume mortgage-related documentation ensuring accuracy and regulatory compliance.

Testimonials

Carol Martins, Project Manager @ OrchardTek

OrchardTek

Verified Testimonial

Working alongside Josue has been one of the most valuable parts of delivering high-quality projects at OrchardTek. He brings a unique balance of professionalism, attention to detail, and genuine care for both the team and the client — all at once. Josue doesn’t just manage projects — he truly understands them. He carefully balances every detail, ensuring that nothing is overlooked and that each decision contributes to a successful and seamless delivery. His ability to stay fair, attentive, and composed while handling complex scenarios makes a real difference in the outcome of every project. Beyond that, Josue is always available to support the team. He is approachable, collaborative, and consistently willing to help others succeed, making him a fundamental part of any project’s success. I couldn’t ask for a more reliable, thoughtful, and dedicated professional to work with. Josue is simply outstanding.

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