About
The PZU Insurance Voice Assistant enables users to conveniently purchase travel insurance policies through AI-driven voice guidance, simplifying the insurance selection process by gathering information, comparing options, and suggesting suitable plans. The project was completed in under six weeks by Miquido's team, involving conversation design, persona development, app creation, and Natural Language Understanding algorithm training.
Challenge, approach, and impact
Innovation Barrier
Creating the first insurance-related application for Google Assistant in Poland without any precedent posed a significant challenge. Developing a unique voice assistant solution required pioneering efforts to set industry standards and user expectations.
Rapid Development
Completing the entire project in less than six weeks demanded a fast-paced and efficient development process.
Regulatory Compliance
Ensuring that the voice assistant adheres to all relevant insurance regulations and policies was critical. Navigating the legal and compliance aspects of offering insurance through an AI-powered interface was a complex challenge that demanded careful consideration and expertise in the insurance industry.
How we built
Testimonials
Anonymous
Director of Innovation, PZU
“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“
Team structure
Client team
Product Owner
Daily point of contact
The client stakeholders at PZU were working closely with the team at Miquido
Agency team
1 x Project Manager
Governance
1 x Backend developers
Production
1 x Designer
Production
1 x Data Scientist
Production