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We assembled a multidisciplinary team comprising VUI designers, cloud professionals, developers, and data science experts. This collaborative approach ensured a comprehensive understanding of both user experience and technical intricacies, facilitating a holistic solution development process.


Collaborative Cross-Functional Team

We developed an AI-powered solution capable of collecting trip information, comparing insurance offers, and recommending the most suitable policies. This streamlined the insurance selection process, enabling users to make informed decisions effortlessly.


AI-Powered Insurance Selection

To create a seamless user experience, we started by designing the conversation flow and shaping the assistant's persona. This step was crucial in making interactions with the voice assistant feel intuitive and engaging, ultimately enhancing user satisfaction.


Persona and Conversation Flow Design

The successful implementation of the PZU Insurance Assistant gave the company a competitive edge. It attracted tech-savvy customers and set a high standard for customer-centric digital services in the insurance sector. This advantage helped PZU maintain and expand its market share while increasing customer loyalty.


Competitive Advantage

With the AI-powered assistant handling the insurance selection process, PZU achieved increased operational efficiency. This automation reduced the need for manual interventions and streamlined the insurance purchasing process, leading to cost savings in customer service and administration.


Efficiency and Cost Savings

Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.

***** *****

Director of Innovation

Anonymous

Learn how Miquido worked with PZU and how they can support your InsurTech product and team.

Miquido Success Story in InsurTech for PZU - A case study | 2024

Creating the first insurance-related application for Google Assistant in Poland without any precedent posed a significant challenge. Developing a unique voice assistant solution required pioneering efforts to set industry standards and user expectations.


Innovation Barrier

Completing the entire project in less than six weeks demanded a fast-paced and efficient development process.


Rapid Development

Ensuring that the voice assistant adheres to all relevant insurance regulations and policies was critical. Navigating the legal and compliance aspects of offering insurance through an AI-powered interface was a complex challenge that demanded careful consideration and expertise in the insurance industry.


Regulatory Compliance

The client stakeholders at PZU were working closely with the team at Miquido

PZU Voice Assistant: Innovative AI-Powered Travel Insurance Solution

Miquido

The project had a challenging timeline and required some complex technical work, but it was also quite interesting and exciting. We were happy to see our efforts producing results so quickly.