About

The PZU Insurance Voice Assistant enables users to conveniently purchase travel insurance policies through AI-driven voice guidance, simplifying the insurance selection process by gathering information, comparing options, and suggesting suitable plans. The project was completed in under six weeks by Miquido's team, involving conversation design, persona development, app creation, and Natural Language Understanding algorithm training. Read more

CASE STUDY DETAILS

PZU

Enterprise/Corporation

Warsaw, Poland

Project work

1 - 5 people

Less than 3 Months

€20 - 50K

Agile

FOCUS AREA

Challenge, approach, and impact

  • Innovation Barrier

    Creating the first insurance-related application for Google Assistant in Poland without any precedent posed a significant challenge. Developing a unique voice assistant solution required pioneering efforts to set industry standards and user expectations.

  • Rapid Development

    Completing the entire project in less than six weeks demanded a fast-paced and efficient development process.

  • Regulatory Compliance

    Ensuring that the voice assistant adheres to all relevant insurance regulations and policies was critical. Navigating the legal and compliance aspects of offering insurance through an AI-powered interface was a complex challenge that demanded careful consideration and expertise in the insurance industry.

Testimonials

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Two blue lines

“Miquido presented a very innovative approach. They were always open-minded and capable of delivering reasonable solutions for typical business problems.“ Read more

Anonymous

Director of Innovation at PZU

VERIFIED

Team Structure

Client Team

Daily point of contact

Product Owner

The client stakeholders at PZU were working closely with the team at Miquido

Client logo

Vendor Team

Governance

1 x Project Manager

Production

1 x Backend developers

Production

1 x Designer

Production

1 x Data Scientist

Production

1 x DevOps

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