About
We built an AI-powered coaching platform designed for Customer Success Managers and Support Agents. The system simulates real customer interactions, evaluates responses in real time, and provides personalized feedback with improvement recommendations. It enables companies to scale soft-skill training with a human-like AI coach and reference-based performance evaluation.
Challenge, approach, and impact
Need for realistic AI-powered soft-skill training
The client needed a scalable training platform to help Customer Success Managers and Support Agents improve their communication, empathy, and conflict-resolution skills. Traditional LMS systems lacked realism and interactive feedback. The goal was to create a conversational AI experience that provides real-time scoring and personalized learning recommendations.
How we built
Testimonials
Anonymous
“We loved building this - an AI coach that feels real, gives honest feedback, and makes learning truly engaging.“
Team structure
Client team
Sarah
Head of Innovation
The client stakeholders were working closely with the team at Lengin
Agency team
Project&Delivery Manager
Governance
Frontend Developer
Production
Backend Developer
Production
AI/ML Engineer
Production
