About
AI Chatbot project aimed at providing intelligent support and knowledge retrieval for a Fintech platform by addressing fragmented data, manual load on customer support teams, lack of centralized knowledge access, and user intent understanding challenges.
Challenge, approach, and impact
Need robust AI solution
A leading fintech company aimed to streamline its internal and external communication workflows by developing an AI-powered chatbot.
How we built
Testimonials
Anonymous
Lengin
“This project was a great example of cross-functional teamwork. We built a smart solution that made internal support faster and more efficient. Seeing a real drop in support load and faster onboarding proved the impact of what we delivered.“
Team structure
Client team
Lukas
CTO
Daily point of contact
The client stakeholders were working closely with the team at Lengin
Agency team
1 x Project Manager
Production
2 x Backend Developer
Production
1 x Frontend Developer
Production
1 x AI/ML Engineer
Production
