About
Norby AI - an intelligent chatbot for businesses, automating customer service with pre-defined sequences and AI-generated answers. They migrated the app’s back-end to Node.js and front-end to Vue.js for improved scalability. Lengin integrated Stripe for payments, created customizable chatbot widgets, and built an intuitive admin panel. Norby AI automates 70-80% of chat tasks, enhancing service quality and reducing costs.
Challenge, approach, and impact
Complex tech stack requirements
The project required a seamless integration of multiple technologies, including Node.js, Vue.js, Laravel, PostgreSQL, Redis, and Rubix ML, to deliver the desired functionality.
Efficient customer support automation
The chatbot needed to fully automate a significant portion of customer service tasks while ensuring accurate and relevant responses across diverse queries.
Business customization needs
Each client using the chatbot required unique customization options, including tailored appearance, triggers, and automation to match their branding and operational needs.
How we built
Testimonials
Anonymous
Lengin
“Their vision for intelligent customer support automation aligned perfectly with our expertise in AI-driven development. Together, we built a fast, scalable, and intuitive chatbot that enhances customer interactions while reducing operational costs.“
Team structure
Client team
Anton F
CEO
Project stakeholder
The client stakeholders at Norby AI were working closely with the team at Lengin
Agency team
1 x Backend Developer
Production
1 x Frontend Developer
Production
