An International Bank Chatbot
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About
We helped the client upgrade the initial chatbot dialogues drafted by Customer Care to a chat experience that brings value to users. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
Zagreb, Croatia
Project work
1 - 5 people
Ongoing for 5 months
€20 - 50K
Agile
FOCUS AREA
Challenge, approach, and impact
The Customer Care team created the initial set of dialogues. Although the content was factually correct, it wasn’t well suited for a chatbot. Chatbot is aimed at providing FAQ functionalities, not managing the user's finances. Currently, it covers card products, loans, accounts, and general info (such as ATM locations).
Testimonials
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
Team Structure
Client Team
Daily point of contact
Product owner
***** *****
Daily point of contact
Customer Care Representative
***** *****
Daily point of contact
Business Analyst
***** *****
Daily point of contact
IT Enablement Specialist
***** *****
The client stakeholders worked closely with the team at Infinum
![Client logo](https://pangeacdn.azureedge.net/images/vendors/recVplTpNoFmFgbVN/logo/att8FTOhrgcIQllq5/large/infinum-mark-red-2.png)
Agency Team
Production
1 x Conversational Designer