An International Bank Chatbot
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About
We helped the client upgrade the initial chatbot dialogues drafted by Customer Care to a chat experience that brings value to users. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
Zagreb, Croatia
Project work
1 - 5 people
Ongoing for 5 months
€20 - 50K
Agile
FOCUS AREA
Challenge, approach, and impact
Our challenges
The Customer Care team created the initial set of dialogues. Although the content was factually correct, it wasn’t well suited for a chatbot.
Chatbot is aimed at providing FAQ functionalities, not managing the user's finances. Currently, it covers card products, loans, accounts, and general info (such as ATM locations).
Testimonials
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
![Two blue lines](/_next/static/media/ReviewIconBlue.fcd83256.png)
“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more
Anonymous
Product Owner at Enterprise/Corporation
VERIFIED
Team Structure
Client Team
Daily point of contact
![*****](/images/new-talent/avatars/grey.png)
Product owner
***** *****
Daily point of contact
![*****](/images/new-talent/avatars/yellow.png)
Customer Care Representative
***** *****
Daily point of contact
![*****](/images/new-talent/avatars/green.png)
Business Analyst
***** *****
Daily point of contact
![*****](/images/new-talent/avatars/purple.png)
IT Enablement Specialist
***** *****
The client stakeholders worked closely with the team at Infinum
![Client logo](https://pangea--prod.s3.eu-north-1.amazonaws.com/images/agencies/infinum/logos/logo.webp)
Agency Team
Production
![](/images/new-talent/avatars/purple.png)
1 x Conversational Designer