About

We helped the client upgrade the initial chatbot dialogues drafted by Customer Care to a chat experience that brings value to users. Read more

CASE STUDY DETAILS

Under MNDA

Enterprise/Corporation

Zagreb, Croatia

Project work

1 - 5 people

Ongoing for 5 months

€20 - 50K

Agile

FOCUS AREA

Challenge, approach, and impact

The Customer Care team created the initial set of dialogues. Although the content was factually correct, it wasn’t well suited for a chatbot. Chatbot is aimed at providing FAQ functionalities, not managing the user's finances. Currently, it covers card products, loans, accounts, and general info (such as ATM locations).

Testimonials

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Two blue lines

“"Infinum team really puts in all their efforts. They are fast, efficient and very easy to work with."“ Read more

Anonymous

Product Owner at Enterprise/Corporation

VERIFIED

Team Structure

Client Team

Daily point of contact

*****

Product owner

***** *****

Daily point of contact

*****

Customer Care Representative

***** *****

Daily point of contact

*****

Business Analyst

***** *****

Daily point of contact

*****

IT Enablement Specialist

***** *****

The client stakeholders worked closely with the team at Infinum

Client logo

Vendor Team

Production

1 x Conversational Designer

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