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We decided to create a PoC with LLM technology readily available, to test if it could be used to solve our problem. After a few PoCs and different approaches to document search we created an MVP that we launched for company wide testing and gathered feedback. Using the initial uses and feedback we created a benchmark for evaluating our solution and now keep iterating to improve the metrics with the product being used within the company.


Our solution

The Handbook Slack bot has streamlined internal communication and knowledge sharing within the organization. Employees can now easily access the needed information, company policies, and procedural guidelines directly within their Slack workspace, reducing the time spent searching for answers and improving overall productivity. From a strategic standpoint, the company has gained a competitive edge by leveraging AI technology to enhance its internal operations. The bot's ability to gather data on frequently asked questions and employee interactions allows for data-driven decision-making and insights into areas where further improvements can be made. Ultimately, the AI-powered Handbook Slack bot has not only increased efficiency and productivity but also positioned the company as a leader in leveraging AI to optimise internal processes and employee engagement.


Easy access to company information

This project impacts all our employees, which gives us a great motivation to accept all challenges and do our best.""

***** *****

Lead Engineer

Anonymous

Learn how Infinum worked with Infinum and how they can support your FinTech product and team.

Infinum Success Story in FinTech for Infinum - A case study | 2024

We have already had a well defined processes and structured internal documentation within Infinum, but discoverability and visibility were a slight obstacle (eg. experienced by administrative staff frequently dealing with documented questions). The goal was to create an assistant that can answer questions based on data available in our documentation, i.e. to serve as a centralised hub for all company knowledge, including policies, procedures, FAQs, and best practices. We wanted it to make these information easily accessible to employees within their familiar Slack environment. Moreover, the goal was to ensure that information is always up to date, automatically updating content whenever changes occur, such as policy revisions or new procedures.


A centralised hub for all company knowledge

The client stakeholders at Infinum were working closely with the team at Infinum

AI-powered Handbook Slack bot 

Infinum

"Working on an in-house project enabled us to be a vendor and a client at the same time, which was both challenging and  rewarding experience."