Chiara F.

Delivered end-to-end product leadership and advanced full-stack engineering for Ascend Learning’s portfolio of healthcare, fitness, and safety education brands, accelerating job readiness through data-driven digital learning solutions. Technical Product Owners acted as domain experts—shaping multi-brand roadmaps, streamlining backlog prioritization, and offloading operational burden from executive stakeholders to achieve major milestone targets. Complex Security & Authentication: Engineered secure authentication systems handling complex logic to integrate university platforms, ensuring strict student data privacy and compliance. Interactive 3D Learning Solutions: Designed and maintained interactive visual learning platforms using Unity, developing animation-based assessments and dynamic 3D visualizations. Quality & Customer Impact: Optimized client support workflows to rapidly resolve customer pain points, drastically reducing backlog defect rates while accelerating feature delivery.

Spearheaded quality engineering and resource management for S&P Global's enterprise financial systems, establishing standardized QA frameworks to ensure high application performance, compliance, and reliability. Authored and institutionalized global QA best practices, designing comprehensive test plans and verifying database stored procedures against UI outputs for full-stack data integrity. Agile Leadership & Stakeholder Alignment: Coached global teams in SAFe Agile frameworks, refined user story acceptance criteria alongside Product Owners and Business Analysts, and bridged technical coverage with business requirements. Orchestrated cross-shore testing resources across multi-region release cycles, conducted bug tracking, monitored sprint blockers, and served as the primary QA point of contact. Proactively communicated delivery risks, led onboarding for engineering and product hires, and directed internal QA leads alongside external contract testers to uphold release standards.

Directed quality assurance strategies and technical execution across core banking systems, leading Web UI and IVR testing operations to deliver high-availability, enterprise-grade financial software. Framework & Process Ownership: Established unified QA standards, testing methodologies, and governance frameworks for UAT and production releases, raising delivery quality and operational performance. Core Banking Systems Integration: Led end-to-end testing for complex real-time and batch integration code, safeguarding functional integrity, data accuracy, and system stability across interconnected banking platforms. Risk Mitigation & Release Engineering: Oversaw change requests, maintenance builds, and comprehensive regression test cycles to prevent production outages and maintain uninterrupted service continuity. Stakeholder Alignment & Satisfaction: Translated intricate technical specifications between client executives and implementation teams, achieving a 90% client satisfaction rating