About
Jersey Mike's operates more than 3,000 franchised sub sandwich shops across the US and Canada. For more than five years, First Factory has built new features and improved performance across the Canadian mobile app and franchise-wide POS system, supporting Back of House, Behind the Counter, and corporate marketing channels.
Challenge, approach, and impact
Franchise-wide systems spanning two countries
Jersey Mike's needed ongoing feature development and performance improvements across its Canadian mobile app and POS system, spanning Back of House operations, Behind the Counter workflows, and the corporate marketing and sales promotion channels supporting thousands of locations.
How we built
Testimonials
Scott
Jersey Mike's
“I am extremely impressed with the entire team and how this project worked out. Our team here is also very impressed.“
Team structure
Client team
Denise
Quality Assurance Manager
Daily point of contact
Jenny
Director of QA
Daily point of contact
Joe
Director of IT Operations
Daily point of contact
John
Manager
Daily point of contact
John
Senior Director of Software Development
Daily point of contact
Krista
Director of Project Management
Daily point of contact
Stephanie
SVP of Information Technology
Project stakeholder
Sunil
Director, Data & Analytics
Daily point of contact
The client stakeholders at Jersey Mike's were working closely with the team at First Factory
Agency team
9 x Full Stack Developer
Production
1 x Data Engineer
Production
1 x QA Engineer
Production
1 x Tech Lead
Production
