About
GlassFrog's platform helps more than 15,000 users across 1,000-plus organizations practice self-management and Holacracy. First Factory built a custom AI entity using OpenAI's ChatGPT to serve as an omniscient coach, generating nuanced responses based on each user's role and circle within their organization.
Challenge, approach, and impact
Personalized AI coaching, grounded in each user's role
GlassFrog wanted to give users a coaching experience tailored to their specific role and circle within a self-managing organization, requiring an AI system that could generate nuanced, contextual responses rather than generic advice.
How we built
Testimonials
Michael
Glassfrog
“In the dynamic landscape of organizational development, the transition towards agile, self-organizing structures is fraught with complexities that challenge traditional skill sets and behavioral norms. GlassFrog, our revolutionary product, stands at the cusp of facilitating this transformation, yet the adoption of new methodologies such as Agile, Holacracy, and Sociocracy demands more than just structural change; it necessitates a profound shift in habits and mindsets. The integration of an advanced AI coach within GlassFrog is imperative to guide organizations through this metamorphosis, offering expertise in contemporary organizational practices and the nuanced intricacies of change management and HR. A pivotal aspect of this journey is the ability to articulate clear, authoritative role descriptions, evolving directly from real-time organizational tensions—a process pivotal to what is known as "tension-based improvement of the organization's governance." Addressing this, our business problem is to develop a core AI capability that not only identifies and resolves these tensions but also seamlessly embeds the resulting improvements into the governance structure. First Factory's expertise is sought to actualize this vision, creating an AI entity that functions as an omniscient coach for organizations seeking a transformative path to empowerment and self-management.“
Team structure
Client team
Lewis
Partner
Project stakeholder
The client stakeholders at GlassFrog were working closely with the team at First Factory
Agency team
2 x Full Stack Developer
Production
1 x Tech Lead
Production
