About
Expertry's IT audit identified areas for improvement and informed its strategy. It focused on enhancing client experiences and driving business growth. The company streamlined client processes benchmarked itself against competitors, and implemented best practices. This approach increased its competitiveness in the staff augmentation market.
Challenge, approach, and impact
User Journey
Expertry's platform had a user journey that was difficult to navigate, making it hard for users to find services. This issue hurt the company's ability to attract and retain customers.
Non-Intuitive Design
The interface was not intuitive, which made onboarding take longer and increased support requests. As a result, customer satisfaction and loyalty suffered.
Technical Debt and Unstable Infrastructure
Expertry's technical infrastructure was weak, leading to technical debt and instability. This caused frequent downtime and performance issues, ultimately affecting the platform's reliability and usability.
How we built
Testimonials
Robert Klessny
Experty GmbH
“We at Expertry GmbH are delighted to share our experience with Dinarys and the transformative impact their IT audit had on our business. Before partnering with Dinarys, we faced several challenges that hindered our growth and customer satisfaction. Firstly, our user journey was not optimized, leading to a poor user experience. This resulted in difficulties for users in finding and accessing the services they needed, which impacted customer acquisition and retention. Secondly, our user interface and experience were not user-friendly, increasing onboarding time and the need for customer support. This negatively affected customer satisfaction and loyalty. Lastly, our technical infrastructure was not robust, leading to technical debt and instability. This resulted in frequent downtime and performance issues, impacting the overall reliability and usability of our platform. To address these challenges, we approached Dinarys for a comprehensive IT audit. Their team of experts meticulously analyzed our systems, processes, and user experience. They provided us with a detailed report outlining areas for improvement and a roadmap for implementation. The results were astounding. With Dinarys' guidance, we were able to optimize our user journey, improve our user interface, and enhance our technical infrastructure. This led to a significant increase in customer satisfaction, retention, and overall business growth. We are incredibly grateful to Dinarys for their expertise, professionalism, and dedication. Their IT audit was a game-changer for our business, and we highly recommend their services to anyone looking to improve their IT systems and processes. Thank you, Dinarys, for helping us achieve our goals and exceed our customers' expectations.“
Team structure
Client team
Robert K
Head of Product
Daily point of contact
The client stakeholders at Expertry were working closely with the team at Dinarys GmbH
Agency team
1 x Business Analyst
Production
1 x Project Manager
Governance
2 x Developer
Production