About
We partnered with one of Serbia’s largest hospitality and wellness firms—owners of some of the country’s top thermal spas, resorts, and specialized medical clinics—to design and develop ThermaSuite. This all-in-one system combines hotel booking, resort operations management, and clinical therapy coordination into a single, scalable platform. The solution supports both commercial hospitality operations and medically regulated services.
Challenge, approach, and impact
Unified System for Hospitality & Healthcare
Developing a system that could handle hotel operations and regulated clinical processes under one centralized platform without compromising usability or compliance.
Comprehensive Hotel Management
Covering all hotel departments—front desk, housekeeping, catering, spa, and inventory—in one responsive and role-specific interface.
Clinical Workflow Digitization
Creating robust modules for therapy planning, patient records, staff assignments, equipment scheduling, and treatment outcomes tracking.
Real-Time Booking & Availability
Integrating room, therapy, and staff availability into a dynamic booking engine for internal use and customer-facing portals.
Multilingual & Regional Support
Designing for multilingual users and ensuring the system complies with local healthcare regulations and hospitality norms.
How we built
Testimonials
Nenad Stojanovic, Project Manager @ Diligent Solutions DOO
Diligent Solutions DOO
“This was a rare and exciting opportunity to merge hospitality and healthcare technology. The challenge was to build a system that could serve both resort guests and clinical patients without compromise. Through constant collaboration with the client, we delivered a scalable platform that supports everything from therapy planning to five-star hospitality—all in one place.“
Team structure
Client team
Petar
Manager
Daily point of contact
The client stakeholders were working closely with the team at Diligent Solutions
Agency team
3 x Fullstack Developer
Production
1 x QA Engineer
Production
1 x Project Manager
Governance
