About
A powerful B2B SaaS platform designed to revolutionize chargeback management by providing real-time dispute alerts, seamless API integrations, and scalable growth.
Challenge, approach, and impact
API Integrations with Alert Providers
The platform required API integrations with leading alert providers, such as Ethoca and Verifi, to provide real-time chargeback prevention. Development approval requires negotiations with providers, compliance verification, and securing official reseller agreements.
Payment System Integrations
Seamless payment processing was essential for automating refunds and reducing merchant workload. Dataforest developed custom API integrations for Stripe, Shopify, Chargebee, Braintree, and others to streamline the refund process.
Custom Billing System for Dynamic Pricing
The platform needed a transparent, pay-per-use billing model while preventing fraudulent activities. Our team built a dynamic billing engine that adjusts pricing based on chargeback volume, integrated with various payment systems.
Advanced Notification System for Users & Support Teams
Merchants and support teams needed real-time visibility into dispute alerts, refunds, and disputes. Dataforest built a real-time monitoring system using Prometheus and Grafana to keep stakeholders updated.
Streamlined Customer Onboarding
The platform needed a frictionless onboarding process to reduce reliance on customer support. Our team created a self-service onboarding with step-by-step tutorials and an intuitive navigation system.
Scalability & Future-Ready Infrastructure
As demand grows, the platform must handle a high volume of chargeback alerts and support custom integrations for enterprise clients. We built a scalable architecture for high-volume dispute alert processing and seamless enterprise integrations.
How we built
Testimonials
Anonymous
Dataforest
“Dataforest provided an exceptional chargeback solution that revolutionized our operations. Their team's expertise in API integrations and payment system development was truly impressive.“
Team structure
Client team
Chargeback
Product Owner
Project stakeholder
The client stakeholders at Chargeback were working closely with the team at Dataforest
Agency team
2 x Product Manager
Production
2 x Machine Learning Engineer
Production
2 x Backend Developer
Production
1 x Business Analytics
Production
