About
Codetribe engineered Portier's luxury guest engagement platform, driving 80% guest engagement & up to 45% ancillary revenue uplift for hotels. Our solution links Samsung Knox-secured guest smartphones with a hotel-managed portal for Twilio-powered communication, geolocation-enhanced personalized offers, & real-time service (integrations like Zendesk) across 22 markets. This secure, API-driven system elevates guest journeys & hotel ops globally.
Challenge, approach, and impact
Elevating Luxury Guest Engagement & Revenue via Integrated Mobile & Communication Tech
Luxury hotels sought innovative ways to deepen guest engagement extending beyond the hotel, to capture new ancillary revenue. This required an innovative digital solution integrating managed guest-facing smartphones (utilizing security like Samsung Knox) with sophisticated, real-time communication channels (powered by APIs like Twilio for VOIP/messaging), a system Codetribe was pivotal in developing.
Streamlining Hotel Operations with Centralized Content & Support Systems
To deliver a consistent luxury experience globally, Portier's hotel partners needed to efficiently manage guest communications, instantly update curated local/hotel content, and streamline service request handling. This necessitated a robust backend with an intuitive Content Management System (CMS) for hotel staff, seamlessly integrated with enterprise-grade support ticketing systems like Zendesk, which Codetribe helped architect and build.
Ensuring Deep Hotel System Integration, Data Security & Global Scalability
Portier's platform needed to deeply integrate with diverse & often complex existing hotel Property Management Systems (like the industry-standard Opera PMS), payment gateways, & other critical third-party hospitality services. Securely managing sensitive guest data across these integrations and ensuring the solution could scale globally were paramount technical hurdles Codetribe was engaged to overcome through expert API development and a resilient cloud architecture.
Delivering Hyper-Personalized Experiences through Contextual Location Awareness
To further elevate the luxury guest journey and provide highly relevant, timely assistance both on and off-property, Portier needed to effectively leverage real-time guest location. This required sophisticated geolocation service integration into their platform, enabling dynamic content delivery, location-based offers, and operational insights, all while ensuring user privacy and consent, a capability Codetribe developed
How we built
Testimonials
Mark
Portier Technologies
“We aimed to build an MVP for a cutting-edge guest engagement platform tailored to the luxury hospitality industry. However, lacking technical expertise, we needed a team to guide us through the entire process. Codetribe quickly became an integral part of our team, taking ownership of the project and leading the development of our Android app, web portal, and device management system. Their ability to understand our business, align technology with our vision, and solve problems creatively was truly impressive. Despite an aggressive timeline, they delivered on time and within budget, exceeding our expectations. Codetribe didn’t just help us build a product—they helped us build our business, and we’re proud to have them as our long-term development partner.“
Team structure
Client team
Mark Pope
CEO
Daily point of contact
Deniz Tekerek
COO
Project stakeholder
Olivier Dombey
CFO
Daily point of contact
The client stakeholders at Portier Technologies were working closely with the team at Codetribe
Agency team
2 x Solution Architect & Full Stack Engineer
Production
3 x Frontend Engineer
Production
3 x Backend Engineer
Production
2 x Mobile Engineer
Production
