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Approach:
Understanding the client's unique challenges in the retail and marketplace SaaS sector was our first priority. We closely collaborated with their product team to get a full grasp of their immediate needs and long-term vision. Specifically, they were looking to achieve seamless user experiences through continuous testing and to enhance efficiency through automation. This alignment was crucial as it set the stage for a tailored, agile, and proactive QA strategy.

Solution:
Continuous Testing: We assigned a dedicated, full-time team to work in sync with the client's product team. This allowed for continuous feedback loops and agile adjustments, enabling us to maintain the client's front-end solution's quality at all times.

Automated QA Scenarios: Our team went beyond surface-level checks to create automated testing scenarios that thoroughly vetted the client's new features as well as core functionalities. This approach served dual purposes: it cut down on the manual workload while elevating the overall software quality.

Given our independent status, we also provided unbiased quality reports, ensuring that the client had clear insights into the current status of their product. This accountability helped us maintain a transparent relationship with the client, which is a core part of BetterQA's ethos.

Outcome:
The metrics were clear. Our work led to an increase in the percentage of automated tests run and the number of continuous scenarios completed by version and day. The client expressed satisfaction with our professionalism and our serious, yet agile, approach to project management.

They rated us highly on all fronts—from adhering to schedules to providing excellent value for cost. Most rewarding was the client's willingness to refer BetterQA, validating that our approach did more than meet requirements—it drove real business value.

In the end, this wasn't just about ticking boxes or running tests. It was about instilling a culture of quality that served both the client's immediate needs and their long-term objectives. And that's what BetterQA is all about.


Approach, Solution, and Outcome of the Project

Efficiency Gains:
Our automation efforts streamlined the client's workflow, freeing up their team for higher-value tasks and making operations more cost-effective.

Quality Boost:
Continuous testing ensured a top-notch user experience on the client's platform, likely contributing to increased customer satisfaction and reduced churn.

Risk Reduction:
Our unbiased reporting and proactive approach caught potential issues early, reducing the likelihood of costly post-production fixes.

Stakeholder Satisfaction:
High ratings in 'Willingness to Refer' show that our services exceeded expectations, affirming BetterQA as a valued strategic partner in the client's journey.

In a nutshell, we delivered more than just testing; we drove tangible business benefits, from operational efficiencies to quality improvements and risk mitigation.


Business Impact of the Project

The team was serious and had a professional attitude.

***** *****

Anonymous

Learn how Better Quality Assurance worked with SME clients and how they can support your Information Technology product and team.

Better Quality Assurance Success Story in Information Technology for SME - A case study | 2024

Opportunity/Challenge:
The client approached us with two central goals:

Continuous Testing: With a front-end solution that serves as the first point of interaction for their users, maintaining a bug-free environment was paramount for our client.

Automation of QA Scenarios: Given the ever-evolving nature of their SaaS solution, automating test scenarios was crucial for efficiency and reliability.

These were not just tactical objectives but strategic imperatives that had a direct impact on their product's user experience and reliability.

Scope of Work:
Based on these objectives, we tailored a set of key deliverables:

Handle Continuous Testing: We allocated full-time resources to embed with the client's product team, establishing a seamless testing cycle that works in parallel with development.

Automate Testing Scenarios: Beyond mere execution, we worked to automate specific test cases that covered newly introduced features and core functionalities.


Challenge and Scope of the Project

The client stakeholders worked closely with the team at Better Quality Assurance

Testing & QA for SaaS Solution Provider

Working on this project was a textbook example of what BetterQA aims to achieve in every engagement. We didn't just 'test'—we became an integral part of the client's product journey. From day one, we synced up with their team, taking a deep dive into their unique challenges and tailoring our strategies accordingly. The result? Measurable improvements in operational efficiency and product quality. It wasn't just about finding and fixing bugs; it was about adding real business value. The high 'Willingness to Refer' rating speaks volumes, affirming that our work made a meaningful impact. Can't wait for the next challenge!

Better Quality Assurance

Testing & QA for SaaS Solution Provider

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