About

Tapptitude built a mobile app for merchants and customers aiming to centralize the ordering and returning process. People can easily chat with the shop they've bought from and solve any issues while shops have more ownership over their customer's experience. Read more

CASE STUDY DETAILS

Client logo

Bon

Seed to Series A Startup

Amsterdam, Netherlands

Project work

1 - 5 people

3 - 6 Months

€50 - 250K

Agile

FOCUS AREA

Challenge, approach, and impact

  • Challenge 1

    Complex Returns Process: Managing returns and exchanges was time-consuming and often led to disputes, affecting customer satisfaction

  • Challenge 2

    Difficult and fragmented customer interactions: There is a lack of effective communication channels between merchants and customers, resulting in customer frustration.

Testimonials

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Two blue lines

“The team's incredible insights and exceptional approaches have been key to their success. Tapptitude's solid project management skills also allow them to efficiently run their team and make quick decisions. Their passion and commitment encourages ongoing partnership.“ Read more

***** *****

Founder at Bon

VERIFIED

Team Structure

Client logo

Client Team

Project stakeholder

*****

Founder

***** *****

The client stakeholders at Bon were working closely with the team at Tapptitude

Client logo

Vendor Team

Governance

1 x Product Manager

Governance

1 x Product Strategist

Production

1 x React Native developer

Production

1 x Fullstack Developer

Production

1 x Quality Assurance Engineer

Production

1 x Product Designer

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