Revamping the ITSM Landscape
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About
Bild Studio collaborated with a leading Swedish ITSM company serving 40,000+ end users across six countries. We were tasked with developing and maintaining efficient, cost-saving solutions while navigating significant performance and user experience issues, outdated design, and poor planning. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
Stockholm, Sweden
Team augmentation
11 - 25 people
6+ years
€1M+
Agile
FOCUS AREA
Challenge, approach, and impact
Improving Code Quality and Planning
Our team addressed poor code quality and planning, which led to various performance issues. The challenge was to optimize code, enhance planning processes, and resolve performance-related problems.
Enhancing User Experience and Design
We also focused on bad user experience and outdated design. One of the main objectives was to revamp the user interface, ensuring an improved user experience and aligning the design with modern standards and brand guidelines.
Testimonials
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
“Working with Nilex has been an absolute pleasure. Their dedication to excellence and attention to detail have made them a standout partner for our team. For over 6 years, they have consistently exceeded expectations and delivered high-quality work. Their ability to understand complex requirements and execute on them with precision has made them a valuable asset to our business. Their proactive approach to problem-solving and open communication style has created a collaborative working relationship that has helped us achieve our goals.“ Read more
***** *****
Chief Delivery Officer
VERIFIED
Team Structure
Client Team
Project stakeholder
Development Manager
The client stakeholders worked closely with the team at Bild Studio
Vendor Team
Governance
1 x Project Manager
Production
10 x Backend developers
Production
5 x Frontend developer
Production
2 x UX/UI designer
Production
1 x QA tester
Production
1 x Software architect
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