About
As part of the cooperation with a Fortune 500 automotive group, we have been dealing with constant further development of the system and maintenance since 2014. Analysis of qualitative data in a new and better version. Comprehensive tech upgrade and cost optimization.
Challenge, approach, and impact
Post-Sales Services and Data Analysis
The client sought an IT partner to take ownership of product development and maintenance, focusing on post-sales services' quality control and improvement. They required an application for surveys to identify recurring problems, analyze survey data, and recommend effective remedies.
Redesigning UI/UX Reports and Cloud Migration
UI/UX redesign of reports. In addition to UI/UX redesign of reports and tech upgrade, our Partner needed to merge data sources and migrate to the Cloud.
On-site Data Collection for Car Workshops
The client’s system needed to be used directly at the workplace in the car workshop, possibly offline, so that the information is collected as early as possible.
Responsive App for Global Auto Repair Surveys
The multilingual global surveying system needed a responsive web application for service quality improvement in auto repair shops. Dedicated to more than 60,000 users in 140 countries for multiple brands.
How we built
Testimonials
Anonymous
Project Managers, Hicron Software House
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement.“
Team structure
Client team
***** *****
Head of IT Department
Daily point of contact
The client stakeholders were working closely with the team at Hicron Software
Agency team
1 x Agile Delivery Lead
Governance
3 x Quality Assurance Engineer
Production
5 x Software Developer
Production
4 x Software Developer
Production