Quality Portal for Fortune500 automotive group
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About
As part of the cooperation with a Fortune 500 automotive group, we have been dealing with constant further development of the system and maintenance since 2014. Analysis of qualitative data in a new and better version. Comprehensive tech upgrade and cost optimization. Read more
CASE STUDY DETAILS
Under MNDA
Enterprise/Corporation
Project work
11 - 25 people
6+ years
€1M+
Agile
FOCUS AREA
Challenge, approach, and impact
Post-Sales Services and Data Analysis
The client sought an IT partner to take ownership of product development and maintenance, focusing on post-sales services' quality control and improvement. They required an application for surveys to identify recurring problems, analyze survey data, and recommend effective remedies.
Redesigning UI/UX Reports and Cloud Migration
UI/UX redesign of reports. In addition to UI/UX redesign of reports and tech upgrade, our Partner needed to merge data sources and migrate to the Cloud.
On-site Data Collection for Car Workshops
The client’s system needed to be used directly at the workplace in the car workshop, possibly offline, so that the information is collected as early as possible.
Responsive App for Global Auto Repair Surveys
The multilingual global surveying system needed a responsive web application for service quality improvement in auto repair shops. Dedicated to more than 60,000 users in 140 countries for multiple brands.
Testimonials
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
“Working with the client is a true pleasure. Their openness and trust in our expertise enabled a unique partnership rather than a typical client-vendor relationship. Their active engagement and respect for our recommendations led to a highly productive collaboration. This experience feels more like a unified team than a separate entity. Autonomy leads to higher team engagement. “ Read more
Anonymous
Project Managers
VERIFIED
Team Structure
Client Team
Daily point of contact
Head of IT Department
***** *****
The client stakeholders worked closely with the team at Hicron Software House
Agency Team
Governance
1 x Agile Delivery Lead
Production
3 x Quality Assurance Engineer
Production
5 x Software Developer
Production
4 x Software Developer
Production
1 x Business Analyst
Production
1 x UX/UI Designer
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